For large insurance carriers and claims administrators

Stop staffing up every storm season to answer claims calls.

We will have Voice AI and AI chat agents resolving policyholder claims requests in 60 days, or you pay nothing until they do.

In production since 2017 • 2.5 billion interactions • SOC 2 and PCI DSS Level 1

Example FNOL call, voice

02:14

Policyholder

A tree came down on my garage in last night's storm.

AI claims agent

I've verified your policy and opened your claim. Can you text me two photos of the damage?

Claim filed in your claims system

Adjuster joined with transcript and verified ID

Fortune 500 enterprises have run Pypestream agents since 2017.

  • State Compensation Insurance Fund
  • Great American Insurance Group
  • W. R. Berkley
  • TriWest Healthcare Alliance
  • SOC 2
  • PCI DSS Level 1
  • HIPAA

Every claims surge costs you overtime, temp staff, and renewals.

Your claims team spends hours keying new claims and answering status calls. When a storm hits, you pay overtime while policyholders wait on hold.

The One-Line Claims Desk

Our One-Line Claims Desk files claims by voice or chat, adding adjusters mid-call. It goes live in 60 days, or you pay nothing until it does.

3 steps to Voice AI and AI chat agents live in 60 days

  1. Days 1 to 21

    Get your claims blueprint

    We meet your claims and IT leaders and deliver a blueprint in 21 days naming the first calls to hand to AI.

  2. After the blueprint

    Connect your claims system

    We connect your voice and chat agents to Guidewire, Duck Creek, or your claims platform and train them on your claims procedures.

  3. By day 60

    Go live by day 60

    Your agents take live calls and chats by day 60, and adjusters join the same conversation when a policyholder needs a person.

Built for

  • You're a carrier or claims administrator handling millions of contacts yearly.
  • You want voice and chat agents that file and update claims.
  • You want Pypestream to build, run, and manage your agents.

Who it's not for

  • Your claims lines see low call volume, whatever your company size.
  • You want a chat widget that answers questions and stops there.
  • You plan to buy software and build the agents yourself.

Your AI agent and your adjusters work on one platform.

  • Policyholders file on the first call

    Our voice and chat agents create and update claims inside your claims system.

  • Policyholders never repeat their story

    Adjusters join the same call holding the transcript and verified identity.

  • Ready for your security review

    We hold SOC 2 and PCI DSS Level 1, with audits every year.

These numbers come from Pypestream agents running in production at Fortune 500 enterprises.

Interactions handled
2.5B
customer interactions handled since 2017
Resolution rate
9 in 10
interactions fully resolved by our agents
FNOL processing time
50%
less FNOL processing time for insurance early adopters
Client tenure
5 yrs
average time clients stay with Pypestream
"Our FNOL CSAT went from 2.3 to 4.8 in six months."
National P&C Carrier, 38 States

Frequently Asked Questions

What does "live in 60 days, or you pay nothing" mean?

Once your team opens full access to your APIs and systems, your agents go live within 60 days or you pay nothing until they do.

Do procurement and security review count against the 60 days?

Procurement and security review happen before day one, so they never count against your 60 days.

Do your agents handle phone calls or only chat?

Our voice agents answer phone calls, and our chat agents cover web, mobile, SMS, and WhatsApp on one platform.

Do we have to replace our contact center?

You keep it. Our agents work in front of your contact center and hand off to your team on the same call.

Which claims systems do you connect to?

We connect to more than 50 enterprise systems, including Guidewire, Duck Creek, and Majesco.

What does it cost?

We price on usage, so your cost follows the calls and chats your agents handle. We scope exact pricing on our first call together.

How much time does my team put in?

Your claims and IT leads join the blueprint workshop and approve the call flows. Our team builds, deploys, and manages the agents.

Get Voice AI and AI chat claims agents live in 60 days.

Your One-Line Claims Desk takes live claims calls and chats in 60 days, or you pay nothing until it does.